HappiTreat FAQs - Your Questions Answered

Looking for more information about HappiTreat's snack boxes? Browse through our frequently asked questions to find detailed answers on everything from subscription details to snack selection. We're here to ensure your HappiTreat experience is as delightful and seamless as possible!

What HappiTreat subscriptions do you offer and how do theywork?

  • We offer our members a choice of a month-to-month Variety box
  • We offer subscriptions for terms of 1 month, 6 months, or 12 months.
  • When you purchase a HappiTreat subscription for yourself, your subscription automatically renews at the end of its term and will bill your selected default payment method on a month-to-month basis.

What HappiTreat box do you offer and how do they work?

Your monthly shipment will include a thoughtfully curated selection of premium-quality snacks from nostalgic
favorites to popular new treats in signature containers.

What is your cancellation policy?

Members may cancel their subscriptions at any time, with no cancellation fees. Simply log in your account to make alteration or email us at customers@happitreat.com

You must cancel your membership at least 2 business days prior to your next billing date to be sure the cancellation occurs before your next box is processed.

We are unable to provide refunds and/or stop shipments once the order has shipped.

We are unable to accept returns as HappiTreat is an edible product. If your box has already shipped and you refuse the shipment you will still be responsible for the charges associated with that shipment.

When will my monthly box ship?

Your box will ship within 1-3 business days after you place your order.

What happens if I move or change my address?

  • If your address changes, it is your responsibility to contact us at least 2 business days prior to your next billing date in order to make the change to your shipping address. You can go to our website at www.happitreat.com, log in, and you will be taken to the Account & Orders section. Click on your order, and you will be able to update your information.

  • If it is past the cutoff mentioned above, you may attempt to contact the carrier to redirect your shipment however, there may be an associated charge from the carrier to do this. That associated charge is the member's responsibility. You may also contact customer service to assist you via email at customers@happitreat.com.

Can I return or exchange an item I don’t like?

We are unable to accept returns or offer exchanges as it is an edible product.

What if I don’t get my shipment?

Please send us an email to customers@happitreat.com and we will be happy to assist you.

You may also reach out to UPS directly referencing your tracking number.

Tracking numbers can be found in the happitreat.com online portal, as well as in the shipping notification email you should receive when your order is shipped each month.

Can I return my box for a refund?

No. We are unable to accept returns or offer exchanges as it is an edible product.

How long does it take to process orders?

Normally we take 1-3 business day process order. Holiday season taking 3-5 business days with high volume.

What payment methods do you accept? (e.g., credit cards, GooglePay, ApplePay)

We do accept credit cards, GooglePay, and ApplePay.

Is there a minimum order requirement?

No, no minimum order.

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